We believe in delivering high quality and cost-effective services that exceed expectations.
We are not just an IT company; we are a managed service provider that can help you reduce costs while increasing efficiency and productivity. Our team of experts have years of experience in delivering IT support services for businesses across the globe, so you can rest assured that we have what it takes to meet your needs.
We offer proactive maintenance, therefore by outsourcing your IT support services with us you will receive proactive maintenance rather than reactive maintenance which means that we will be proactively monitoring your network 24/7 so that any issues can be resolved before they become major problems that cost time and money.
The benefits of outsourcing your IT support services are numerous, and include:
Outsourcing IT support services can help you reduce costs in three ways: first, by providing a more efficient and responsive support process; second, by reducing the number of hours spent on IT-related issues and third, by allowing you to focus on your core business activities.
Reduced Risk and Increased Productivity
When you outsource your IT support, you are able to focus on your core competencies while ServerLink takes care of all other aspects of maintaining your technology infrastructure, minimising the risks and enabling your business to be more productive.
By outsourcing your IT support services you will be able to access resources at a moment’s notice if an emergency arises or if new technology becomes available which could improve efficiency within the business or reduce downtime caused by technical problems.
For a monthly fixed fee per user, our IT helpdesk service includes:
- 24/7 IT helpdesk for remote support
- Unlimited helpdesk support
- Monthly reports detailing how many calls were logged and trend analysis
- SLA’s for incident response and resolution
- Live Chat Facility
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